A customer sent an order to a distributor for a large amount of goods totaling a great deal of money. The distributor, noticing that the previous bill hadn’t been paid, instructed the collections manager to contact the customer.

The collections manager made the call and left a voice-mail for them saying, “We can’t ship your new order until you pay for the last one.”

The next day the collections manager received a collect phone call from the customer who said, “Please cancel the order. We can’t wait that long.”

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